Contact
Industries / Logistics & Supply ChainLogistics & Supply Chain

Control the exceptions that slow goods and decisions.

Logistics teams do not need another dashboard that reports problems after the shipment is already late. SBL builds workflow, document intelligence, integration, and automation around the exceptions that create delay: missing paperwork, handoff gaps, warehouse backlogs, carrier updates, customs holds, and partner-response latency.

Discuss your requirement →
01 Position

How do you turn shipment, warehouse, partner, and document exceptions into controlled workflows Logistics & Supply Chain operations.

VisibilityShipment, warehouse, document, and partner data must surface exceptions early enough to act.
ExceptionsDelays are rarely one event; they are failed handoffs, missing documents, unclear ownership, and weak escalation.
DocumentsManifests, invoices, bills of lading, customs files, and proof documents need validation and traceability.
PartnersCarriers, brokers, suppliers, warehouses, and customers need controlled information exchange, not spreadsheet forwarding.
02 Challenges

What logistics & supply chain teams need to control.

How do you turn shipment, warehouse, partner, and document exceptions into controlled workflows?

Challenge 01
Shipment exception visibility
Teams often find delays through status checks, not exception workflows.
Frame - event monitoring / routing / SLA triggersOutcome - Earlier exception detection and clearer ownership
→
Challenge 02
Manifest and customs errors
Incorrect or incomplete documents create holds, penalties, and rework.
Frame - document AI / validation / evidence trailOutcome - Fewer preventable document exceptions
→
Challenge 03
Warehouse task backlog
Picking, packing, receiving, returns, and exception tasks need prioritization and auditability.
Frame - workflow queues / task routing / operational dashboardsOutcome - Better control over queue ageing and handoffs
→
Challenge 04
Partner handoff latency
Carrier, broker, supplier, and customer updates often arrive through inconsistent channels.
Frame - partner portals / APIs / notificationsOutcome - Faster response and fewer blind spots
→
Challenge 05
Regulated-goods documentation
Pharma, dangerous goods, cold chain, and cross-border logistics create extra evidence requirements.
Frame - compliance documents / retention / exception reviewOutcome - Cleaner audit trail for sensitive shipments
→
Challenge 06
Fraud and discrepancy handling
Quantity mismatches, invoice variance, delivery disputes, and counterparty risk need structured evidence.
Frame - discrepancy workflows / document comparison / review logsOutcome - Faster dispute resolution with better supporting evidence
→

We start with the records, handoffs and evidence logistics & supply chain teams already depend on.

Book a logistics workflow review →
03 Platform fit

Actigen platform fit for Logistics & Supply Chain
workflows.

Actigen can support logistics workflows where shipment events, documents, partner updates, tasks, and approvals need to move through one governed path.

Platform fit

One operating layer for shipment and document exceptions.

Use Actigen patterns for document intake, customs review, shipment-exception routing, partner notifications, warehouse task queues, and evidence capture.

4
Workflow packs
1
Governed path
ISO
Control fit
Pack 01

Shipment exception handling

events, SLAs, routing, ownership

Pack 02

Customs and document review

manifests, invoices, bills of lading, attachments

Pack 03

Warehouse task routing

queue priorities, escalations, status evidence

Pack 04

Partner notifications

carrier, broker, supplier, customer updates

Adjacent

Discrepancy workflows

variance review, evidence, approval

Roadmap

Supply-chain visibility analytics

exception trends, OTIF risk, partner response

Explore

Explore the Actigen platform

→
05 Metrics we move

The operating numbers that show progress.

We define success through the workflow metrics leaders can review: cycle time, backlog, evidence quality, exception rates and adoption.

M / 01OTIF exceptionsMeasured during delivery→M / 02Document error rateMeasured during delivery→M / 03Customs hold timeMeasured during delivery→M / 04Shipment visibility gapsMeasured during delivery→M / 05Warehouse task backlogMeasured during delivery→M / 06Partner response timeMeasured during delivery→
06 Standards and controls

Governance built into the workflow.

Each industry page maps the controls that shape delivery: security, access, review history, interoperability, quality and operating ownership.

Layer 01

Data security

role-based access, partner access control, encryption, document retention, and audit logs.

Data security
Layer 02

Workflow governance

exception queues, approvals, SLA rules, escalation, and ownership.

Workflow governance
Layer 03

Industry compliance context

customs / WCO, IATA / DGR where relevant, IMO / SOLAS where relevant, trade-compliance records.

Industry compliance context
Layer 04

Operating model

QA routines, integration governance, release discipline, and managed support.

Operating model
07 Why SBL
4,000+%

Projects shipped across regulated and operationally complex industries where documents, workflows, and system integration have to hold up in production.

"Supply-chain automation fails when it automates the easy step and leaves the exception unmanaged."
SBL delivery perspectiveLogistics & Supply Chain workflow team
08 Contact

Bring us the exception that keeps delaying the network.

Tell us which shipment, warehouse, partner, or document workflow needs better control. We will map the systems, evidence, and handoffs before recommending a build.

Reply within one business dayNDA on requestSenior team, call oneExceptions and documents mapped first