A UK heritage digitisation specialist used SBL to clear a quality-audit backlog, correct transcription issues and stabilize large-scale archive delivery.
The challenge
The client faced a mounting QA backlog caused by low-quality output from another transcription vendor.
Internal review was becoming costly and deadlines required a partner that could understand heritage requirements quickly.
The approach
SBL used prototype samples to align audit expectations and created a training module for a dedicated QA pool.
The team audited, corrected and validated datasets before expanding into end-to-end transcription support.
Sample
Use prototype data to align quality rules and review expectations.
Audit
Identify, correct and validate transcription inconsistencies.
Scale
Move from QA support into broader transcription delivery.
The result
The QA backlog was cleared and the client gained confidence to award the broader transcription workflow.
- A large heritage QA backlog was reduced through rapid team mobilization.
- Inconsistent vendor output was corrected through systematic audit routines.
- The client reduced internal review load.
- Successful QA delivery led to a full transcription contract.